Legal
Last updated: August 2026
All sales are final. We do not offer refunds.
Once credits are purchased they are added to your account immediately and are non-refundable. This applies to all credit packs. Credits are used while the CloakMe model is running, not only during time spent inside a third-party video call.
CloakMe is a digital service. Credits are delivered instantly upon purchase. Because the product is intangible and delivered immediately, we are unable to accept returns or issue refunds.
If you were charged but credits were not added to your account due to a technical error on our end, contact us at [email protected] and we will investigate and resolve the issue.
If credits were deducted because of a verified technical error, failed credit delivery, duplicate payment, or account-side issue, we may restore credits or correct the account balance after review. Normal model runtime after a successful live session starts is billable credit usage.
For any billing questions reach us at [email protected].